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News and Terms
Terms & Conditions
Ordering:
• You can email me for information, prices and availability by emailing SALES
• You can order from this site using the PayPal Basket on the Shop Pages
You can buy many of our items on eBay in our eBay Shop
Please remember if you make a purchase or make a bid through Ebay that wins an auction you are entering a contract to purchase that item.
Payment:
• Can be made using a credit/debit card via WorldPay, Paypal or Nochex
• Cheques (UK only), payable to Gardeners Cottage, have to clear the account before item can be posted.
• The information that you give when ordering or making payment is held by me for accounting purposes only.
Post & Pack:
• Items are packed for posting as soon as we have confirmation from the relevant company of payment.
• Post and pack prices vary as to which country they are being posted to.
• For non-UK buyers please contact me for s&h and insurance costs.
• Insurance for packages is an optional extra
• All our items are very well packaged and breakages in the post are extremely rare.
• We always obtain a Certificate of Posting at the time of posting.
Cancellation:
• You have the right to cancel within seven days of your contract/payment with Gardeners Cottage, or seven days for UK, 14 days non-UK, of receipt of the goods (whichever is the longer). Please email me: REFUND, and then return the item to me. I will refund the amount you have paid to purchase the item and the p&p that you paid when paying for the original order.
Returns and Refunds:
• If for any reason you are not happy with our products when you receive them, or they are broken in the post, please return the item to me within 7 days (14 days for countries outside UK) and we will refund the purchase cost of the item or replace as stocks allow. Email us first: REFUND
Feedback:
• On Ebay when a sale is completed I always give 'Feedback' at the time of posting the item. If a buyer does not pay then I always send a reminder invoice and at least one further reminder. After that if there is still no payment nor reason for non-payment then 'Negative Feedback' will be posted.
Data Protection:
• Any personal or otherwise information/data that you give as part of the sale/purchase is kept for delivery/postage of item and for accounting purposes only. I do not share, give nor sell any information that you give me to any other company or business. You have the right to see this information concerning yourself at anytime.
We are registered with the Information Commissioner under the Data Protection Act 1998
Garden and Pet is part of Gardeners Cottage
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